Client Agreement
Promax Trading Limited • Master Customer Services Contract
Promax Trading Limited
Registration No: 2024-00683 | NFA: 0563058
Registered Address: Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.
1. The Subject of the Agreement
1.1 This agreement is made between Promax Trading Limited, operating under the trade name Promax Trading Limited, and the Client who has completed a registration form on www.promaxtrading.com.
1.2 The Company is registered and subjected to the laws of the jurisdiction in which it operates. All legal claims will be subject to court hearings of the client's specific jurisdiction on their accounts. The Company is obligated to comply with applicable laws, registration, and industry standards.
1.3 This Agreement defines the relationship between Client and Company, including order execution, client policies, payouts, claims resolution, fraud prevention, and communications.
1.4 Any disputes will be resolved in accordance with this Agreement via mediation, arbitration, or litigation.
1.5 By entering into this Agreement, the Client guarantees being of legal age (18 or older) and legally capable of entering binding contracts.
1.6 All transactions must be carried out in full compliance with the terms of this Agreement.
1.7 The Client has no right to bypass obligations on the basis that it is a distance contract.
2. Terms Definition
Key terms used throughout this document (Clause 2.1 to 2.64):
3. Services & Execution-Only Policy
3.1 - 3.6 Promax Trading provides reception, transmission, and execution services for spot FX, stock derivatives, indices, and energy contracts on an execution-only basis. No physical delivery of underlying assets occurs.
3.7 - 3.13 Provision of personal financial recommendations or advice is strictly prohibited. Newsletters and market commentary are for educational purposes only.
3.18 Clients must trade personally on their own behalf. Managing third-party accounts without authorized copy trading programs is prohibited.
3.19 Creating multiple Personal Areas with different email addresses is strictly forbidden. Excessive accounts may be closed automatically.
4 & 5. Orders, Positions & Margin Call / Stop Out
4.1 - 4.3 Promax Trading applies an ECN/STP execution model with direct interbank liquidity routing. Market slippage may occur during high volatility.
4.6 Prohibited Execution Strategies: Orders opened via Arbitrage, High-Frequency Trading (HFT), off-market spikes, or orders held under 10 seconds solely for IB commission abuse may be invalidated or cancelled.
5.2 Stop Out Policy: If the Account Margin Level falls to or below the designated Stop Out percentage, open positions will be closed automatically starting with the most unprofitable trade. Negative balances caused by gap Stop Outs will be compensated to zero under negative balance protection.
6. Leverage & Tiered Equity Restrictions
| Account Equity (USD) | Maximum Allowed Leverage |
|---|---|
| $0 – $4,999 | 1:500 |
| $5,000 – $19,999 | 1:200 |
| $20,000 or more | 1:100 |
Note: Leverage may be adjusted to 1:100 three hours prior to market close on weekends and major market holidays.
7 & 8. Prohibited Actions & Account Security
7.3 Prohibited Actions: Reverse engineering security, utilizing AI-based market manipulation tools, installing malware, or engaging in abusive customer support communication will result in immediate permanent account suspension and forfeiture of profits.
8.4 Dormant Accounts: Accounts inactive for 30 consecutive days with a balance under $10 may be archived. Inactive accounts held for 1 year or longer may be closed in accordance with data archiving policies.
9. Financial Operations, Deposits & Withdrawals
9.3 AML Proportionality: Withdrawals must be executed via the exact same payment method used for deposit, in proportional ratio.
9.13 - 9.14 Deposit & Withdrawal Limits: 3rd party deposits/withdrawals are strictly prohibited. Standard withdrawal processing timeline is 3 to 7 business days. Internal transfers are permitted only between accounts owned by the same client.
10.5 Inactivity & Gateway Fees: Accounts funded and withdrawn without any trading activity may be subject to a 5% Gateway Fee + 5% Operational Fee deduction.
11 – 18. Disputes, Server Logs & Legal Clauses
12 & 13 Dispute Filing: Complaints must be sent to support@promaxtrading.com within 30 calendar days of occurrence. Server Log Files serve as the authoritative evidence for all order execution claims.
16. Force Majeure: Company is not liable for trade losses arising from natural disasters, severe communication line failures, wars, or DDoS attacks.
19 & 20. Portfolio Managers & Social Trading
19. Portfolio & Strategy Providers: Portfolio Managers act independently. The Company does not guarantee performance, and investors assume all risk associated with Strategy Manager selections.
20. Social Trading Disclaimer: Past performance metrics of strategy providers are derived from historical records and do not guarantee future profitability.
Official Legal Inquiries
For all legal notices, dispute filings, or compliance queries, please contact:
support@promaxtrading.com